Shipping Policy

Last updated: February 15, 2024

Order Processing

All orders are processed within 48 hours of receiving the payment confirmation email. You will receive another notification when your order has been shipped.

Domestic Shipping (USA)

Economy $50.00 and above 5 to 8 business days Free
Economy 0lb–5lb 5 to 8 working days
$4.90USD
Economy 5lb–70lb 5 to 8 working days
$19.90USD
Standard 0lb–1lb 3 to 4 working days
$6.90USD
Standard 1lb–5lb 3 to 4 working days
$9.90 USD


International shipping

Shipping Rates and Estimates

For shipping information to be accurate, shipping options will be available according to your address. Shipping options, as well as delivery times and amounts charged, will be displayed as soon as you enter your address. This way you will know exactly how much your shipping will cost before making payment.

We work with the companies below:

  • USPS
  • DHL
  • UPS

We offer international shipping to the following countries:

  • Germany
  • Argentina
  • Australia
  • Austria
  • Belgium
  • Brazil
  • Canada
  • South Korea
  • Denmark
  • United Arab Emirates
  • Spain
  • Finland
  • France
  • Hong Kong
  • Ireland
  • Israel
  • Italy
  • Japan
  • Malaysia
  • Norway
  • New Zealand
  • Netherlands
  • Poland
  • Portugal
  • UK
  • Singapore
  • Sweden
  • Czech republic

If the desired country is not on the list above, send a message to info@gravolausa.com and we will carry out feasibility research

Taxes

Brazil

Your order may be subject to import duties and taxes (including VAT), which are incurred when the shipment arrives in your destination country.

For now, Graviola Shop only assists with imports to Brazil, so if you place orders from other countries, or choose not to use our import services to Brazil, Graviola Shop is not responsible for tax charges if they are applied and are your responsibility as the customer.

See our link below for more details about importing into Brazil.

https://graviolausa.com/pages/impostos

Other Countries

Your order may be subject to import duties and taxes (including VAT), which are incurred when the shipment arrives in your destination country.

For now, Graviola Shop only assists with imports into Brazil, so if you place orders from other countries, Graviola Shop is not responsible for tax charges if they are applied and are your responsibility as a customer.

How do I check the status of my order?

When your order ships, you will receive an email notification from us that will include a tracking number that you can use to check its status. Please allow 48 hours for tracking information to become available.

If you have not received your order within 20 days of receiving your shipping confirmation email, please contact us at info@gravolausa.com and include your name and order number in the email and we will review it. this is for you.

Shipping to PO Boxes

Some carriers have limitations on shipping to PO boxes, so consult our support team at info@gravolausa.com to confirm whether the chosen company ships to PO boxes.

Prohibited Products

Brazil

See the link below for more information on products prohibited from importing into Brazil. Graviola Shop is not responsible for the purchase of products that will not be accepted by the Brazilian Federal Revenue Service or by ANVISA.

https://gravolausa.com/pages/produtos-proibidos

Other Countries

Graviola Shop, together with DHL and Shopify, collects taxes at checkout. Your product will be shipped DDP.

Refunds, returns and exchanges

We accept returns within 7 days of delivery if the item is unused and in its original condition, and will refund the full order amount minus shipping costs and fees for the return.

For more details, see our return policy at the link below:

https://graviolausa.com/policies/refund-policy

Delays

The deadline for processing imports at the Federal Revenue of Brazil varies, and this deadline will impact the receipt of your order. If there is an error in the import declaration, or in the payment amount, this period may be delayed even further, which is beyond our reach.

If your order was placed from a country other than Brazil, your order may be delayed due to unforeseen customs issues.

During major holidays such as Thanksgiving (Black Friday) and Christmas, orders may be delayed due to the significant increase in order volume.

Even though these delays are beyond our control, our team will keep you informed if they occur.

Damaged Orders

If your order arrives damaged in any way, please email us as soon as possible at info@gravolausa.com and include your order number and a photo of the condition of the item. We approach this on a case-by-case basis, but will do our best to work toward a satisfactory resolution.

If you have any further questions, please don't hesitate to contact us at info@gravolausa.com

Common questions

I didn't find the product I wanted. What do I do?

Click here and tell us which product you are looking for. We will register it for you on our website and inform you as soon as it is available. This way you can enjoy full guarantee, security and ease of import. If the product is not permitted for shipping, we will send you a message.

What is Glinpay?

Glinpay is our payments partner. If you select Glinpay for payment, we will send a link to your email or phone. With this link, you can make payment via bank slip, PIX, or any national credit card, in up to 12 installments (on the card) paying only 0.38% IOF, and the commercial dollar exchange rate - which is lower than the tourist dollar , used for international card brands.

How do I pay with Elo?

Just select Glinpay at checkout, and we will send you a link, and you can use the Elo card, or any other national card.

Is it worth it with such a high dollar?

Even though the dollar is high, it's worth it because the price difference between Brazil and the USA is very big. Even paying tax and shipping, the price is still lower than buying in Brazil.

What taxes will I have to pay?

For imports by individuals, using their CPF, the import corresponds to 60% of the purchase value + shipping. ICMS is also charged according to the state you are in Brazil.

Our service includes the payment of all taxes at the time of purchase, so you don't need to worry about declarations to the IRS, and you will receive your product at home, without any headaches.

What are my shipping options?

With Graviola Shop your shipping options are:

USPS Priority International Parcel

UPS Worldwide Expedited Order

UPS Worldwide Economy Order

USPS Priority International Express Parcel

DHL Worldwide Express Parcel

What happens if I don't receive my purchase? Or if it arrives damaged?

Graviola Shop is insured by Liberty Mutual Seguros. Any problem that happens with the merchandise, we will cover the amount paid.